Raleigh Rebuild Lyceum
Getting Started Series

Where to Go When You Don't Know What to Do

A starting point for Raleigh residents facing housing stress, uncertainty, or crisis. Clear first steps when you're overwhelmed.

March 2026 10 min read Getting Started

This guide is part of the Getting Started Series, designed to help residents take first steps toward stability.

The First Step Is Connection

If you're reading this because housing feels uncertain, overwhelming, or scary—you're already taking the right first step. Getting information is not weakness. It's how people navigate difficult situations.

Start Here: Call 2-1-1

If you don't know where to begin, call or text 2-1-1. This free, 24/7 service connects you with a trained specialist who will listen to your situation and help identify next steps. No judgment. No commitment. Just information and connection to resources.

What to Expect When You Call

  • A listening ear — The specialist will ask about your situation without judgment
  • Resource identification — They will identify programs you might qualify for
  • Warm handoffs — They can connect you directly to organizations
  • Follow-up support — You can call back if you need more help navigating

Other Starting Points

Depending on your situation, these may also be good first contacts:

  • Wake County Human Services — For benefits, rental assistance, and social services
  • Your landlord or property manager — If you're behind on rent, open communication early is critical
  • Legal Aid of North Carolina — For legal questions about tenant rights or eviction
  • A trusted community organization — Churches, nonprofits, and community groups often provide guidance

Understanding Your Situation

Before diving into solutions, it helps to understand your situation clearly. This isn't about judgment—it's about finding the right path forward.

Ask Yourself These Questions

  • Are you facing an immediate crisis (eviction notice, utility shutoff) or more gradual pressure (rising rent, job uncertainty)?
  • Do you need short-term help to get through a temporary situation, or long-term housing stability?
  • Do you have documentation ready (lease, income proof, identification)?
  • Are there family members, friends, or community connections who might help?
  • What is your timeline? Some programs have waits; crisis situations need faster action.

Important Reminder

Raleigh Rebuild Lyceum does not provide services, make referrals, or guarantee outcomes. We provide educational information to help you navigate available resources. For direct assistance, contact the organizations listed on our Community Resources page.

You Are Not Alone

Housing stress is common in growing cities. Many residents face similar situations. Asking for help is not failure—it's a responsible response to a challenging situation. The resources exist because community leaders recognize that housing stability matters for everyone.

Raleigh Housing Clarity Series™

Where to Go When You Don't Know What to Do

A starting point for Raleigh residents facing housing stress who feel overwhelmed. You don't have to figure this out alone.

March 2026 10 min read Starting Point

This guide is part of the Raleigh Housing Clarity Series™, providing clear starting points for residents navigating housing challenges.

First: You Are Not Alone, and This Is Manageable

If you are reading this because you are facing a housing challenge and feel overwhelmed, take a breath. Housing difficulties are stressful, but they are also common—and there are resources and paths forward.

The hardest part is often simply knowing where to start. This guide is designed to give you that starting point, no matter how chaotic your situation feels.

The First Step

Your first step is to call or text 2-1-1. This free service connects you with a trained specialist who will listen to your situation and help you find the right resources. No judgment, no wrong questions, no getting lost in confusing systems alone.

What 2-1-1 Can Help With

  • Housing payment assistance programs
  • Emergency shelter options
  • Food, utilities, and other basic needs
  • Legal aid and tenant rights information
  • Mental health and crisis support
  • Connections to local nonprofits and services

Call or text 2-1-1 anytime, 24 hours a day, 7 days a week.

What to Do Next: Based on Your Situation

After calling 2-1-1, here is where to go based on your specific need:

If You Can't Pay Rent or Mortgage

After 2-1-1, contact Wake County Human Services about emergency rental assistance. Also explore our Rental Assistance Guide.

If You Have Received Eviction Papers

Call Legal Aid of North Carolina immediately: 1-866-219-5262. You have limited time to respond. Also see our Stopping an Eviction guide.

If You Are Experiencing Homelessness

Contact the Wake County Continuum of Care coordinated entry system through 2-1-1. Explore Community Resources for shelter and transitional housing options.

If Utilities Are About to Be Shut Off

Contact LIHEAP through Wake County Human Services. Duke Energy customers may qualify for the Share the Light program.